REFUND POLICY

At Fishvs INC, customer satisfaction is important to us. We want you to feel confident when purchasing luggage and travel essentials from our website. If you are not completely satisfied with your purchase, we offer a straightforward return, refund, and exchange process in accordance with the terms outlined below.

1. Return Eligibility and Return Period

We accept eligible return requests within 30 days from the date of delivery.

To qualify for a return, the following conditions must generally be met:

• The product must be unused, unworn, and in its original condition.
• The luggage must be free from scratches, stains, dents, cracks, or other signs of use or damage caused after delivery.
• Original packaging, tags, accessories, locks, straps, and other included components must be returned whenever applicable.
• The product must not have been modified, repaired, or altered by the customer.
• Proof of purchase or a valid order number must be provided.

Due to the nature of luggage products, we recommend carefully inspecting your suitcase or travel bag upon delivery before using it for travel.

Returns that do not meet these requirements may be refused or may be subject to an appropriate adjustment, where permitted by applicable law.

2. How to Request a Return

To initiate a return, please follow these steps:

Step 1: Contact Our Customer Support Team

Email us at [email protected] within 30 days of receiving your order. Please include:

• Your order number
• The name of the product you wish to return
• The reason for the return
• Clear photographs of the product, if applicable

Step 2: Wait for Return Authorization

Our customer support team will review your request and respond within 1–2 business days. If your return is approved, we will provide return instructions and confirm the appropriate return arrangements.

Step 3: Ship the Product Back

Carefully package the luggage and all applicable accessories to prevent damage during transportation. Ship the approved return to the return address provided below or in your return authorization instructions.

Please do not send products back without contacting us first.

Step 4: Product Inspection

Once we receive your returned item, our team will inspect its condition and verify that it meets the return requirements.

The inspection process generally takes 3–5 business days after the returned product is received.

3. Return Address

Approved returns should be sent to the following address:

Return Recipient: Fishvs INC

Return Address:
2600 Belmont Canyon Rd,
Belmont, CA 94002,
United States

Please include your order number inside the return package to help us identify and process your return efficiently.

If your return authorization email provides different return instructions, please follow the specific instructions provided by our customer support team.

4. Refund Policy and Processing Time

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

For approved returns:

• Refunds will be issued to the original payment method used for the purchase.
• Approved refunds are generally processed within 3–5 business days after the returned product has been received and approved.
• The time required for the funds to appear in your account may vary depending on your bank, credit card issuer, or payment provider.
• Original shipping charges, if any, are generally non-refundable unless the return results from our error or another circumstance requiring reimbursement under applicable law.

If your refund has not appeared after the expected processing period, please contact your payment provider or our customer support team for assistance.

5. Exchange Policy

Fishvs INC accepts eligible exchange requests within 30 days of delivery, subject to product availability and the conditions outlined in this policy.

Exchanges may be requested for reasons such as:

• Receiving a different product from the one ordered.
• Receiving a luggage item with a verified manufacturing defect.
• Requesting a different size, color, or available product option, where applicable.

To request an exchange:

1. Contact [email protected] with your order number and the reason for the exchange.
2. Provide photographs of the product if the request involves damage, defects, or an incorrect item.
3. Wait for our team to review and approve the exchange request.
4. Follow the return instructions provided by our customer support team.
5. Once the returned product has been received and inspected, we will arrange the replacement if approved and available.

Exchange requests are generally reviewed within 1–2 business days. After the returned product passes inspection, replacement arrangements are generally completed within 3–5 business days, excluding the subsequent shipping transit time.

If the requested replacement is unavailable, we will contact you to discuss an alternative solution or an applicable refund.

6. Damaged, Defective, or Incorrect Products

If you receive luggage that is damaged, defective, or different from the product you ordered, please contact us within 7 days of delivery.

To help us resolve the issue, please provide:

• Your order number
• A description of the issue
• Clear photographs showing the damaged, defective, or incorrect product
• Photographs of the external packaging, if the damage occurred during transportation

After reviewing your request, our team will provide appropriate assistance, which may include a replacement, exchange, or refund, depending on the circumstances.

For verified product quality issues, incorrect shipments, or damage attributable to our fulfillment process, Fishvs INC will cover the reasonable return shipping costs or provide an appropriate return shipping arrangement.

7. Return Shipping Costs

The responsibility for return shipping costs is determined by the reason for the return:

Returns Due to Product Quality Issues or Our Error:

If a product is defective, damaged upon arrival, or incorrectly shipped due to our error, Fishvs INC will cover the reasonable return shipping costs.

Returns Due to Personal Preference:

If you wish to return an item because of a change of mind, personal preference, or ordering the wrong product, you will generally be responsible for the return shipping costs.

Please contact our customer support team before arranging a return to confirm the applicable shipping instructions.

8. Non-Returnable Items and Exceptions

The following items or circumstances may not qualify for a return or exchange, except where otherwise required by applicable law:

• Products showing signs of use, wear, or customer-caused damage.
• Products with missing original components, accessories, or essential packaging.
• Items that have been modified, repaired, or altered after delivery.
• Return requests submitted more than 30 days after delivery.
• Products returned without prior authorization.

Nothing in this policy limits any rights or remedies that cannot be excluded under applicable law.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at [email protected].

We will make reasonable efforts to cancel the order before it enters processing or shipment. Once an order has been shipped, cancellation may no longer be possible, and the standard return procedure will apply.

If an order is successfully canceled after payment has been collected, the applicable refund will be issued to the original payment method.