At Fishvs INC, we are committed to providing a reliable and convenient delivery experience for every customer. This Shipping Policy outlines our shipping coverage, order processing procedures, estimated delivery times, and shipping arrangements for purchases made through our website.
1. Shipping Destinations
Fishvs INC currently ships orders exclusively to addresses within the United States.
- We only accept shipping addresses located within the United States.
- The checkout page is configured for United States shipping destinations only.
- Orders with shipping addresses outside the United States cannot be accepted or processed.
- Customers are responsible for providing accurate and complete shipping information when placing an order.
We reserve the right to cancel orders that do not meet our shipping requirements.
2. Order Processing Time
Orders are generally processed within 1–3 business days after successful payment confirmation.
During the processing period, our team will verify order details, prepare the purchased luggage products, and arrange shipment.
Please note:
- Business days are Monday through Friday, excluding public holidays.
- Orders placed on weekends or public holidays will generally begin processing on the next business day.
- Processing times may vary during peak shopping periods or when additional order verification is necessary.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.
3. Shipping and Delivery Time
For orders shipped to addresses within the United States, the estimated shipping transit time is 3–7 business days after order processing has been completed.
The estimated delivery timeframe is as follows:
| Shipping Stage | Estimated Time |
|---|---|
| Order Processing | 1–3 business days |
| Shipping Transit | 3–7 business days |
| Total Estimated Time | 4–10 business days |
Delivery estimates are provided for reference and may vary depending on the destination, carrier operations, weather conditions, seasonal demand, and other circumstances beyond our reasonable control.
4. Shipping Carriers
To support reliable domestic deliveries, Fishvs INC may work with established shipping carriers, including:
- USPS (United States Postal Service): Domestic parcel transportation and residential delivery services.
- UPS (United Parcel Service): Domestic package handling and delivery services.
- FedEx: Domestic shipping, package transportation, and delivery services.
The carrier assigned to your order may depend on the package size, shipment destination, product availability, and logistical arrangements.
5. Shipping Costs
Applicable shipping charges will be displayed on the checkout page before you complete your purchase.
Any shipping fees will be included in the final order total before payment is submitted.
6. Order Tracking
Once your order has been shipped, we will send a shipping confirmation email containing your tracking number and available tracking details.
You can use the provided tracking information on the corresponding carrier’s official website to monitor your shipment.
Please allow some time for tracking information to become active after the carrier receives and scans your package.
7. Shipping Address Accuracy
Customers are responsible for ensuring that all shipping details are accurate and complete, including:
- Recipient’s full name
- Street address and apartment or unit number, if applicable
- City, state, and ZIP code
- Valid contact information, where required
If you discover an error in your shipping information, please contact us as soon as possible at [email protected].
We will make reasonable efforts to correct the information before shipment. However, address modifications may not be possible once an order has been dispatched.
8. Delayed or Missing Shipments
Although we work with established shipping carriers, occasional delivery delays may occur due to weather conditions, transportation disruptions, incorrect address information, high shipping volumes, or other unforeseen circumstances.
If your shipment appears delayed or has not arrived within the estimated delivery timeframe, please contact our customer support team. We will review the available tracking information and assist you in following up with the carrier.
9. Damaged Packages or Incorrect Items
If your order arrives with visible shipping damage, missing items, or products that differ from your purchase confirmation, please contact us as soon as possible.
To help us investigate the issue, please provide:
- Your order number
- A description of the problem
- Clear photographs of the package and affected products, if applicable
Our customer support team will review your request and provide appropriate assistance in accordance with our applicable policies.
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